OUR 30 DAY RETURNS POLICY
You may return any product* you have purchased to us, that is not faulty, in its original condition within 30 days from the date it was purchased and receive a refund (minus any shipping paid). This excludes socks and underwear due to hygiene reasons. In order to take advantage of this, you can return your item(s) online:
(a) Simply fill in the details on the Return Form located here or when you initiate a return through your account and your postage label will be emailed to you
(b) Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.
If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
Merchandise must be returned within 30 days from the date of purchase.
Merchandise must not be worn, altered, or washed.
For hygiene reasons, socks and underwear cannot be returned.
Merchandise must have all tags attached.
Please try on footwear on soft surfaces before they are worn generally. Footwear should be returned unmarked and must include the original shoe box in its original condition, without postal labels.
Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your Return.
All orders purchased using PayPal must be returned through our online store, for a refund only. Orders made with PayPal may not be exchanged in-store and must be returned online for a refund.
All orders purchased using AfterPay must be returned through our online store, for a refund only. Orders made with AfterPay may not be exchanged in-store and must be returned online for a refund.
All orders purchased using ZIP must be returned through our online store, for a refund only. Orders made with ZIP may not be exchanged in-store and must be returned online for a refund.
We will issue a refund for the price you paid for the products within 10 working days of the date we receive the returned item(s). All products must be in an undamaged, unworn condition with all labels and product swing tags attached for you to be able to return them. If the returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
How do refunds get processed?
If you choose a refund, we will process this refund via the original payment method you used to place the order.
How long your refund takes and how it is processed depends on the payment method you used when you placed your order, we recommend checking in with your payment provider on their current processing times for further information.
My original credit card used no longer exists, how will I receive my refund?
Our payment system only allows us to ‘reverse’ payment to the credit card used in your original purchase. This means that although your account is closed and your card cancelled, we are unable to transfer funds into a personal bank account or onto a new card. The process may vary between financial institutions so please contact your bank – they will be able to explain the process to transfer your refund from the closed card to the new card.
On the occasion that the refund fails, we will be in contact with you to organise a Manual Bank Transfer.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you think a product is faulty, please contact us and our team will assist you with organising to return the product. If the item is deemed faulty, we will either issue a refund for the price you paid for the product or, if you wish, provide a replacement.
Where possible, please use or include with the product being returned, all original packaging and tags/labels.
Unfortunately we are currently unable to process exchanges. If you would like to return an item, please follow the guidelines outlined above and we will happily issue a refund so you can order the product in a different size.
CHANGES TO YOUR ORDER
If you need to make any changes to an order once it has already been submitted and payment is complete, please contact our Customer Service team: firstname.lastname@example.org as soon as possible. Please note we cannot guarantee any changes.
If you have any questions, please get in touch via our contact us form. During business hours you can also contact us via email@example.com. Our online support is available between 7am-7pm AEST Monday to Friday and 9am to 2pm AEST Saturday (excluding public holidays)